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then using my Skype for business – i have problems with some of other skype users.

I can chat with my co worker – and some others. I have a contact <Remove for Private Information> – and i cant chat with here.

Can you help me why ?

Solution

To scope whether the issue is only occurs on Skype for Business client, please go to Outlook Web App->click Skype for Business icon on the top-right, and try to contact the specific personal you couldn’t on Client to see if you could communicated with him.

 

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Have you ever chatting with that specific contact before? If yes, try to clear caches via the following steps:

  1. Open Skype for Business Sign-in Page, and click Delete my sign-in info, exit Skype for Business.
  2. In Windows, navigate to C:\Users\Administrator\AppData\Local\Microsoft\Office\16.0\Lync, delete *** Email address is removed for privacy *** folder.
  3. Navigate to C:\Users\Administrator\AppData\Local\Microsoft\Office\16.0\Lync\Tracing delete all files in Tracing folder (don’t delete the folder itself).
  4. Click Start button, input cmd in Search field, and right-click to Run as administrator, in Command Prompt, input ipconfig /flushdns.
  5. Restart Skype for Business.

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