Message did not reach some or all of the intended recipients: Error is [0x80070005-0x000004dc-0x00000524]
We have a client using Outlook 2016 that would like to have both their exchange account and a personal MSN address on the same profile.
Each account works individually in Outlook if set up on different profiles (Control Panel>Mail((Microsoft Outlook 2016))>profiles), but the MSN email address will not load the inbox or allow emails to be sent if it is set up on the same profile as the exchange address.
Instead, the following error is recevied:
The following recipient(s) cannot be reached:
xxxxxxxx on 3/21/2018 8:19 AM
This message could not be sent. You do not have the permission to send the message on behalf of the specified user.
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Diagnostic information for administrators:
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Error is [0x80070005-0x000004dc-0x00000524].
Exchange response headers:
request-id: a3d5876a-0a8e-4e5a-a038-bdb4e9f7b791
X-ServerApplication: Exchange/15.20.0588.000
X-FEServer: DM5PR08CA0029
X-BEServer: CY4PR06MB2808
X-CalculatedBETarget: CY4PR06MB2808.namprd06.prod.outlook.com
X-RequestId: {FFE6CD9A-6BF4-45ED-BA91-F4047D7CFE23}:594
X-ClientInfo: {5E7E07B7-4D55-4762-9D83-FEB721090481}:121280037
X-ElapsedTime: 93
X-BackEndHttpStatus: 200
X-ResponseCode: 0
X-DiagInfo: CY4PR06MB2808
X-RequestType: Execute
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ROPs Summary:
0: ropSetProps (10) Processed(1) Completed(0)
ROP result: 0
Response codes: 0
1: ropSetProps (10) Processed(1) Completed(0)
ROP result: 0
Response codes: 0
2: ropFlushRecipients (14) Processed(1) Completed(0)
ROP result: 0
Response codes: 0
3: ropSetProps (10) Processed(1) Completed(0)
ROP result: 0
Response codes: 0
4: ropTransportSend (74) Processed(1) Completed(0)
ROP result: 0
Response codes: 1244
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Response Exceptions:
ROP Index: 4
ROP Associated: ropTransportSend (74)
Microsoft.Exchange.Data.Storage.SendAsDeniedException: Can't transport send message. ---> Microsoft.Mapi.MapiExceptionSendAsDenied: MapiExceptionSendAsDenied: Unable to transport send message. (hr=0x80070005, ec=1244)
Diagnostic context:
Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=4233]
Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=156][latency=0]
Lid: 52176 ClientVersion: 15.20.588.0
Lid: 50032 ServerVersion: 15.20.588.6013
Lid: 35180
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropDeletePropsNoReplicate [122]
Lid: 27962 ROP: ropSetProps [10]
Lid: 27962 ROP: ropFlushRecipients [14]
Lid: 31418 --- ROP Parse Done ---
Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=124]
Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=360][latency=0]
Lid: 52176 ClientVersion: 15.20.588.0
Lid: 50032 ServerVersion: 15.20.588.6013
Lid: 35180
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropSetProps [10]
Lid: 27962 ROP: ropTransportSend [74]
Lid: 17082 ROP Error: 0x4DC
Lid: 44949
Lid: 21921 StoreEc: 0x4DC
Lid: 27962 ROP: ropExtendedError [250]
Lid: 1494 ---- Remote Context Beg ----
Lid: 37692
Lid: 37948
Lid: 33852 dwParam: 0x0 Msg: SMTP
Lid: 56248 StoreEc: 0x4DC
Lid: 40748 qdwParam: 0x2923FD0000000001
Lid: 57132 qdwParam: 0x0
Lid: 63016 dwParam: 0x4A
Lid: 39640 StoreEc: 0x4DC
Lid: 45434 Guid: ea38aba4-b087-4b6a-aa02-7b45425f5c8c
Lid: 10786 dwParam: 0x0 Msg: 15.20.0588.000:CY4PR06MB2808:95e99601-6db3-4799-a8a6-adabf37201df
Lid: 1750 ---- Remote Context End ----
Lid: 31418 --- ROP Parse Done ---
Lid: 22753
Lid: 21817 ROP Failure: 0x4DC
Lid: 59285
Lid: 46997 StoreEc: 0x4DC
at Microsoft.Mapi.MapiExceptionHelper.InternalThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, Int32 ec, DiagnosticContext diagCtx, Exception innerException)
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, IExInterface iUnknown, Exception innerException)
at Microsoft.Mapi.MapiMessage.TransportSendMessage(PropValue[]& propsToReturn)
at Microsoft.Exchange.Data.Storage.MapiAccessor.TransportSendMessage(Object mapiObject, ExTimeZone timezone, PropertyDefinition[]& propertyDefinitions, Object[]& propertyValues)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.Storage.MapiAccessor.TransportSendMessage(Object mapiObject, ExTimeZone timezone, PropertyDefinition[]& propertyDefinitions, Object[]& propertyValues)
at Microsoft.Exchange.Data.Storage.ItemSender.TransportSend(ICoreItem coreItem, PropertyDefinition[]& propertyDefinitions, Object[]& propertyValues, IEventDispatcher eventDispatcher, IMapiAccessor mapiAccessor)
at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)
at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()
at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass153_0.<TransportSend>b__0()
at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)
Transport-Send failed: failure enum(25), HResult(0x00000000), EC(1244).
Transport-Send failed: failure enum(22), HResult(0x00000000), EC(1244).
Submit-Message failed: message id(6), failure enum(13), HResult(0x80070005), EC(1244).
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Is there a possible solution to this issue?
Solution
Since this issue relates to an Exchange account, this requires advanced troubleshooting and better suited in TechNet forums. We have a dedicated team to help you with this type of concern. We suggest that you post the same question in TechNet forums for in-depth assistance. This is to properly identify what is causing the error and make sure that you won't encounter the same issue moving forward. To reach them, please click this link.
If you need clarifications, feel free to message us again.
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